Orders may fail for a number of reasons, including insufficient funds, an expired card, outdated card details on the account, or a card reported lost or stolen. You can log in to your account and update the payment method on file or contact our Support Team via webchat, by calling or texting +1 (866) 217-5806 or emailing support@renovaworldwide.com.
Follow these steps to update your payment method:
- Go to renovaworldwide.com
- Click LOGIN
- Enter your username or email address associated with your account
- Enter your password
- Click HI (YOUR NAME)!
- Click MY ACCOUNT
- Click PAYMENT METHODS
- Click DELETE to the right of any payment method(s) you no longer want on the account
- Click ADD A PAYMENT METHOD to add new payment methods
- Enter the CARD NUMBER, EXPIRATION, CARD SECURITY CODE, and click ADD PAYMENT METHOD
- Click the circular arrow to the right of the payment method you wish to associate with any subscription orders, if applicable
- Click the UPDATE button that appears in a dialogue box on the page or click the circular arrow to the right of the payment method you wish to associate with any subscription orders, if applicable
IMPORTANT: If the order originated from a subscription, you will need to go to your subscription to change the date and resume it.
- Click MY SUBSCRIPTIONS
- Click EDIT SCHEDULE, choose the desired Schedule and Next Occurrence, and click UPDATE SCHEDULE
- Confirm the desired date and schedule are displayed at the top of the page and click RESUME
- Once you click RESUME, your subscription status will change to Active and your order will process on the date you set.
*Subscriptions cannot be scheduled to be processed on the same day. If you wish to process your subscription on the same day, reach out to our Support Team.
NOTE: You will get an email reminding you of your Subscription 10 and 2 days before it is processed.