We have great systems to quickly and accurately fill orders. Mistakes are rare but do sometimes happen. If an item is missing from your order, please check your invoice to ensure that the missing item is not on backorder or check your email confirmation for possible multiple tracking numbers (the order may have shipped in various packages).
If you still have questions, please reach out to Customer Support by calling or texting (866) 217-5806, emailing support@renovaworldwide.com, or using our Webchat option on our website. We will gladly work with you to resolve the issue right away.